Quality Assured Solutions is here to be your BPO contact centre provider of choice. We pride ourselves in providing professional, efficient and effective services to your business. We specialise in:
- Debt recovery
- Sales Support
- Customer Experience
- Credit Management
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Debt Recovery
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Sales Support
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Customer Experience
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Credit Management
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Debt collection helps companies to get paid. The job of the debt collection agency is to track down people who owe money from overdue invoices and negotiate payment. If that debtor is no longer at that address or phone number, collectors will try to track them down using other means at their disposal. Debt collection is often work assigned to third-party companies, but the timing for the referral of accounts and the choice of collection agency, are key considerations to successful recovery of debt as well as the maintenance of a good reputation for the business.
Once contacted, our collections team will continually remind delinquent customers of their overdue bills will negotiate payment(s). This may mean negotiating and monitoring a payment plan. Our collections team keep track of debtors to make sure that they repay what is owed, in a timely fashion. We can also follow through to court summons, if requested by the business owed.
At Quality Assured Solutions we are excellent in the following essential areas to ensure successful recovery rates for our Clients:
Once contacted, our collections team will continually remind delinquent customers of their overdue bills will negotiate payment(s). This may mean negotiating and monitoring a payment plan. Our collections team keep track of debtors to make sure that they repay what is owed, in a timely fashion. We can also follow through to court summons, if requested by the business owed.
At Quality Assured Solutions we are excellent in the following essential areas to ensure successful recovery rates for our Clients:
- Listening and communicating to determine a best fit solution for all parties
- Negotiation to ensure debtors honour their debt and payment plans made
- Persistence with those debtors who do not want to be found, or may not be responsive to the collection.
Sales Support within a contact centre is a role that involves assisting customers with their buying decisions. This may include providing product information, answering questions, making recommendations, and providing support with purchase decisions. At Quality Assured Solutions, we offer a comprehensive suite of sales solutions that can help businesses of all sizes improve their sales performance. Our solutions provide your business with the tools and resources needed to increase sales productivity and efficiency. Additionally, our solutions are designed to help you create and maintain successful sales operations, by streamlining processes, and providing real-time analytics and insights. We tailor our services to each business' unique needs, which help your team set and reach their sales goals faster.
Our Sales Support agents help customers understand the products and services offered, explain the benefits of those products and services and help customers make the best decision for their individual needs. Our agents also troubleshoot customer issues, resolve customer complaints, provide additional follow-up services, and track customer satisfaction. We ensure that customers have a positive experience and that their needs are met. By working with us, your business can save time, money and frustration by streamlining sales operations while gaining valuable insights that can help you make more informed decisions about your sales strategies.
Our Sales Support agents help customers understand the products and services offered, explain the benefits of those products and services and help customers make the best decision for their individual needs. Our agents also troubleshoot customer issues, resolve customer complaints, provide additional follow-up services, and track customer satisfaction. We ensure that customers have a positive experience and that their needs are met. By working with us, your business can save time, money and frustration by streamlining sales operations while gaining valuable insights that can help you make more informed decisions about your sales strategies.
Customer experience is important because it helps create a positive and lasting impression that can influence customer loyalty and retention. Good customer experience can drive customer satisfaction, increase customer loyalty, and provide a competitive advantage over other businesses. It can also help build trust, create a more efficient customer journey, and help customers feel valued and appreciated. With our friendly, patient and knowledgeable agents, Quality Assured Solutions is committed to providing you with the best customer experience solutions, ensuring that your customers are always satisfied and loyal.
Our solutions are designed to help businesses understand their customers better, identify and address their needs, and create a seamless and enjoyable customer journey enabling your team to create a personalized and rewarding customer experience. With our advanced analytics and reporting capabilities, your business can measure its customer experience performance and make informed decisions to ensure a positive and profitable customer encounter. By investing in customer experience with us, you can create an environment where customers feel welcome and comfortable and establish a long-term relationship with them.
Our solutions are designed to help businesses understand their customers better, identify and address their needs, and create a seamless and enjoyable customer journey enabling your team to create a personalized and rewarding customer experience. With our advanced analytics and reporting capabilities, your business can measure its customer experience performance and make informed decisions to ensure a positive and profitable customer encounter. By investing in customer experience with us, you can create an environment where customers feel welcome and comfortable and establish a long-term relationship with them.
Quality Assured Solutions acts as your outsourcing partner to assist in, improve and manage your accounts receivables. Credit management can be time consuming and challenging at times, which add to costs through lost productivity and inefficiencies. We can intervene at your preferred collections stage providing your business the benefit of our collections experience and accounts receivables management processes. We will also be invaluable with your customer service support.
We understand that positive relationships with your customers is vital to the running of your business; through our service excellency we continually strive to add to your business relationships, in no circumstance will we detract from it. If you prefer, your customers need never know you outsource your collections to us; all of our communications can be carried out seamlessly in your company’s name on all collections platforms: post, telephone and email.
We understand that positive relationships with your customers is vital to the running of your business; through our service excellency we continually strive to add to your business relationships, in no circumstance will we detract from it. If you prefer, your customers need never know you outsource your collections to us; all of our communications can be carried out seamlessly in your company’s name on all collections platforms: post, telephone and email.
Our valued clients
Our clients range from SME’s to large, local and regional organisations. Industries we partner with include:
- National utilities
- Financial institutions
- Not-for-Profit organisations
- Private Utilities
- Retailers
- Commercial and residential property management
- Distributors
- Private Enterprise
- Banking
- Public sector institutions
- Food Manufacturing
- Private Schools
Your efficient, effective and professional one-stop shop for your BPO contact centre needs.
How can Quality Assured Solutions assist ?
The management of contact centers is a major undertaking with many responsibilities, up-front costs, ongoing expenses, and service challenges. After our contact center services are outsourced, we set up your dedicated phone number in our managed PBX and begin providing professional, effective, and efficient support for your customer base. We relieve your team of these important customer service processes, assisting your team in achieving its growth objectives.
Customer contact via phone, email, web chats and social media is an essential task needed to ensure the smooth running of your business. By outsourcing contact centre support, businesses can extend their infrastructure whilst growing their team at a lower risk. We provide a flexible service so you can focus on your goals and targets. With us managing your customer contacts you are able to significantly save on labour, time, equipment and other costs, allowing your key staff to concentrate on their core business activities. Our experienced, well supervised Reps will be dedicated to your inboxes and calls, ensuring first class service standards are maintained and allowing you to manage your business efficiently.
Customer contact via phone, email, web chats and social media is an essential task needed to ensure the smooth running of your business. By outsourcing contact centre support, businesses can extend their infrastructure whilst growing their team at a lower risk. We provide a flexible service so you can focus on your goals and targets. With us managing your customer contacts you are able to significantly save on labour, time, equipment and other costs, allowing your key staff to concentrate on their core business activities. Our experienced, well supervised Reps will be dedicated to your inboxes and calls, ensuring first class service standards are maintained and allowing you to manage your business efficiently.
Benefits:
- High caliber staff who are experienced, supervised and regularly trained
- Reduce your team overheads or project costs
- All client communications on your companies behalf are carried out seamlessly, in your company name, if preferred, maintaining a professional image
- We are a client-focused business, which means that we are thrilled to be an extension of your business
- Accountability is key to our success: We are readily available to our clients and can provide regular up updates and reports as required
- Improved your company’s cash-flow and protect profits, making for a stable and healthy business moving forward.
